Effective date: January 7, 2026
This Privacy Policy explains how SendPromptly collects, uses, discloses, and protects information when you use our website, dashboard, and API.
1. Information we collect
1.1 Information you provide
We may collect:
- account details (name, email, auth credentials);
- billing metadata and subscription records;
- project and configuration data;
- support messages and feedback.
1.2 Information generated by service usage
We may collect:
- API request metadata, quota counters, and telemetry;
- message and delivery metadata needed to operate the platform;
- webhook delivery status and timestamps.
1.3 Website usage and cookies
When you visit our website, we may collect IP address, browser/device data, page activity, and cookie-related data.
2. How we use information
We use information to:
- provide and operate SendPromptly;
- secure accounts and prevent abuse;
- process billing and maintain records;
- provide support and troubleshoot issues;
- comply with legal obligations and enforce Terms.
3. How we share information
We may share information with:
- infrastructure and service providers;
- payment processors (for billing flows);
- legal/compliance recipients where required by law;
- parties involved in a merger, acquisition, or asset transfer.
We do not sell personal information.
4. Data retention
We retain data for as long as needed to provide the service, meet legal/accounting requirements, resolve disputes, and enforce agreements.
5. Security
We use reasonable technical and organizational safeguards, including encryption in transit and access controls.
No system is perfectly secure. You are responsible for securing account credentials and API keys.
6. International transfers
Your data may be processed in jurisdictions outside your region, depending on where our providers operate.
7. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where applicable.
8. Children’s privacy
SendPromptly is not intended for children.
9. Policy updates
We may update this Privacy Policy and post the revised version with a new effective date.
10. Contact
Questions or privacy requests:
- Email:
[email protected] - Website:
https://sendpromptly.com